When leads call your business, those conversations are the most important interaction in the customer journey. Not only does that call – and the experience you provide the caller – determine if they will book an appointment or place an order, it is also the richest source of insights businesses have on consumers.
It’s why brands that rely on phone calls to acquire customers or patients use Invoca to analyze and optimize conversations. Invoca’s conversation intelligence platform captures real-time data on callers you can use to improve call experiences and outcomes at your contact centers and business locations. It also uses AI to analyze the entire call, capturing actionable insights on the call experience, the caller, the agent or location staff that handled the call, and the marketing source that drove it.
One of the many ways Invoca provides businesses to take advantage of this data are smart alerts. Smart alerts proactively notify you when moments you care about occur on calls so you can take the right action. This blog explains how Invoca smart alerts work and provides suggestions for how to use them to improve your digital marketing results and call conversion rates at your contact centers and locations.
Get Notified When Important Moments Occur on Calls with Invoca Smart Alerts
Are there things that happen on phone calls to your business that you wish you knew about immediately? Invoca smart alerts can help. Smart alerts notify you (or other stakeholders at your business) when moments you care about occur on calls. Each alert includes a link to Invoca to view the recording and transcript of flagged calls so you can investigate further and quickly determine the best next step.
Smart alerts are powered by Invoca’s patented Signal AI technology, so they can notify you about virtually anything occurring on calls. They are also easy to set up in the Invoca UI – you simply decide what topic or metric you want an alert for, who gets it, when, and how often. Everything is completely configurable, so you can control:
15 Smart Alert Examples for Digital Marketing, Contact Centers, and Multi-Location Businesses
Looking for ways to get started with smart alerts? Try these suggestions for how to use alerts to help improve digital marketing ROI and phone call conversion rates.
Smart alert examples for digital marketing
Smart alert examples for contact centers and business locations
Get Started Using Invoca Smart Alerts
Great news for Invoca customers: you can create your own smart alerts in your Invoca platform today. If you are looking for more ways that alerts can help you improve performance and KPIs, reach out to your Invoca customer success manager. If you aren’t using Invoca today, you can request a personal demo of the platform. We will schedule a meeting to discuss your strategies and goals, explain how Invoca can help, and show you the amazing data and insights Invoca captures and how you can use it to drive unbelievable improvements in your digital marketing ROI and call conversion rates.
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