Customer groups around the world desire WTO discussions on e-commerce to promote rely on online shopping

BEUC NEWS– 09.10.2018

E-commerce would not be the success it is without consumers: its continued growth depends on their trust. Now that the World Trade Organisation (WTO)wishes to” renew its work “on cross-border e-commerce, customer groups throughout the world have joined forces through Consumers International (CI) and tension that European consumers face considerable obstacles when shopping online outside the EU. It clarifies why customer rely on global online shopping is lower compared to buy from their own country or the EU.This is a problem because e-commerce, by its very nature, is global. Discussions on it take location at the WTO. And this could extremely well lead to provided a list for resolving them. The starting point is that conversations at the WTO should be open, so people can understand what’s being negotiated on their behalf.We advise nations’WTO representatives to consider the following propositions: Any global arrangement on

  • e-commerce ought to devote a chapter to consumer problems . Here, trading partners dedicate to maintain consumer protections and roll-out benefits.Consumers buying online ought to have information about what they buy provided in
  • a clear, accurate, quickly accessible and obvious way.The needs of marginalised or susceptible customers and consumers with specials needs must be considered in website style and
  • procedures such as payments and delivery. Customers should be treated relatively and be paid for protection that is not less than in other types of commerce. For instance, they should have the ability to explicitly accept a purchase and receive a receipt.Products that present a danger to health and wellness ought to not be marketed or offered to customers, irrespective of whether this happens on or offline.Consumers should have the ability to exert complete control over their individual information– how it is collected, used and whether it is shared– and be able to protect their privacy.Regulators and enforcement firms need to exchange details about customer protection, improving market surveillance, enforcement, redress and disagreement resolution. This might for instance cause joint item remembers.1 The research study likewise includes input from UK consumer group Which?.

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