E Commerce In Sri Lanka with takas.lk : Why Customer Service Matters..(even for eCommerce)

< span style= "background-color: white; font-family: Arial, sans-serif; line-height: 115 %;" > At takas.lk we recently did a consumer study to find out what we have been doing ideal and what we have been doing wrong. Bill Gates when stated:” Your most dissatisfied customers are your greatest source of knowing.” As a start-up we strongly believe in what he said. From the word go, we at takas.lk have strived to offer our customers with 3 core services. Terrific consumer service, secondly convenience and third choice.
According to our consumers’ reactions it seems that we have actually done well in all 3 locations, and our customers have actually reacted extremely favorably to these three top priorities. What they have actually now asked us to do is to supply them with better prices, and this is precisely what we mean on doing in the future. I want to show you a few of the positives from our survey, and lessons found out.

< period style =" background-color: white; font-family: Arial, sans-serif; line-height: 115

%; “> Our survey comprised of 10 questions targeted at assessing customer fulfillment.
< span style=" background-color: white; font-family: Arial, sans-serif; line-height: 115%;" > In regards to the question of’ How pleased are you with takas.lk?’ 70% of the respondents said that they were either very happy or very pleased and none of the participants mentioned that they were not happy.< period design=" background-color: white; font-family: Arial, sans-serif; line-height: 115% ;" > In regards to the concern of’ How convenient is our site to use? ‘82.5% of the respondents mentioned that the website is incredibly or really practical to utilize. In concerns to the concern of’ How responsive is our service group to your requirements?’ 81% of those who reacted stated that the takas.lk team was either extremely responsive or very responsive to their requirements.

< period style= "background-color : white; font-family: Arial, sans-serif; line-height: 115

%; “> Needless to state we were extremely heartened by what we heard back from our consumers.< period style=" background-color: white; font-family: Arial, sans-serif; line-height: 115 %;" > We associate our current success to doing a couple of things right in regards to servicing our customers

, andhere are some of the practices that might assist you build up your business.
< div class=" MsoListParagraphCxSpFirst" style= "mso-list: l0 level1 lfo1; text-indent: -.25 in;" >< period design =" font-family: Arial, sans-serif; line-height: 115 %;" > 11.)< period style =" font-family:' Times New Roman'; line-height: typical;" >< period style =" background-color: white; font-family: Arial, sans-serif; line-height: 115 %;" > Be sincere -never ever try to make
a sale, but try to

win a customer. We are at times under extreme pressure to hit targets/make sales and are at times forced to bend the fact. Attempt to avoid doing this, be honest with your clients. When a client can trust you they will keep coming back to you for more service. You break that trust you may lose the consumer permanently. < period design=" font-family: Arial, sans-serif; line-height: 115%; "> 22.
)< span design =" font-family:' Times New Roman'; line-height: regular;" >

< span design=" background-color: white; font-family: Arial, sans-serif ; line-height: 115 %;” > Never make pledges you can’t keep- sometimes a customer will call and ask if we can provide the goods on the same day. While it’s. tempting to say yes in order to make a sale, we are always sincere about the. amount of time that they can expect an item provided. This helps construct trust. between the client and yourself and you prevent dissatisfactions.

< div class=" MsoListParagraphCxSpMiddle" style=" mso-list: l0 level1 lfo1; text-indent: -.25 in;" > < period design =" font-family: Arial, sans-serif; line-height: 115%; "> 33.)< span design =" font-family:' Times New Roman '; line-height: normal; " >< span design=" background-color: white; font-family: Arial,

sans-serif; line-height: 115%; “> Always listen to the client and offer with their. grievances- my dad always states:” The consumer is the king/queen.
So deal with the. client as such. They can be our greatest source of knowing.”< div class=" MsoListParagraphCxSpMiddle" design= "mso-list: l0 level1 lfo1; text-indent: -.25 in;" >< period style= "font-family: Arial, sans-serif; line-height: 115%; "> 44. )< span design=" font-family: 'Times New Roman'; line-height: normal;" > Take that additional step -smile on the phone when you. speak to a customer, even though they can never ever see your face they will always. understand. When making shipments get along and practical.
< div class= "MsoListParagraphCxSpLast" style=" mso-list: l0 level1 lfo1; text-indent: -.25 in;" > 55.)< span style=" font-family: 'Times New Roman'; line-height: typical;" > Finally TRUST your customer! There are always a. few bad apples on the planet, however this does not suggest everybody is out to get you. So do not make company choices on the couple of who can cause you some harm on the. expense of the numerous good people out there. For instance, takas.lk was the very first. to present Money on Shipment (COD) in SL.
The majority of the eCommerce business in. SL believed it was too ‘dangerous’. We picked to trust our customer’s right form the. start and they have not disappointed us. And everybody else followed us after.< span style=" background-color: white; font-family: Arial, sans-serif; line-height: 115%;" > I wished to compose this piece. on from the human angle of service since lately much of the discussion. focuses on the technological aspects. At the end of the day we are. providing services to individuals, the human angle ought to constantly be remembered.

< a href=" http://www.blogger.com/blogger.g?blogID=6340520224242098710" name= "_ GoBack" > The writer is the CEO of takas.lk and holds a BA.
from the University of Maryland, and a Masters from the University of Queensland,.
Australia.