Social listening matters! More and more, it’s important to be aware of where your business is being discussed, and in what context. Maybe a news article picked up on some charitable actions your company has done, or a blogger had a bad experience and decided to write about it.
These days, brand monitoring and social listening is something that can and should be automated. No need to search Google or Twitter every day to learn who is talking about you online. There are plenty of tools that can do the tracking for you and notify you when you need to take action. Let’s take a look at a few:
Engage with Customers on Social Media (And Sell More)
The bigger the brand, the more social media mentions it will generate on a daily basis. On the other hand, any brand’s growth can be judged by the growth of social media mentions that include it.
It can be hard to find social media mentions that are more buried across the web, especially with priority given to certain corners.
Awario is a powerful brand monitoring tool that digs your brand mentions up from literally everywhere, and prioritizes them, so you can keep up, no matter how obscure the source. It supports Twitter, Facebook, Instagram, Reddit, and a variety of web sources like blogs and forums.
Awario allows you to engage with your current customers providing social media customer support, as well as acquire new ones through a feature called “Social selling” that allows you to connect to people who’re looking for products like yours.
Empower Your PR Strategy with Social Listening
Social media networks have become an effective tool for journalists to find interesting stories and reliable sources for their articles.
There are two great ways to monitor those requests for sources to put your brand out there.
It is easy to keep an eye on these hashtags using a separate column inside a free app called Tweetdeck.
To find relevant questions people are asking on Twitter, create another column on Tweetdeck to monitor the following search:
[keyword ?]
Make sure there is a space before the question mark.
Answering those questions on a regular basis will help you on many levels apart from generating PR opportunities. You may be able to find more connections, customers and even partners (influencers) to help grow your business.
Here are my two columns:
Monitor and Acquire New Links
One of the ways to get even more out of your reputation management routine is to use it to generate more backlinks which bring page authority, traffic and higher rankings:
BrandMentions is a reputation management tool helping you to turn those brand mentions into backlinks.
They have recently revamped their whole toolset and come up with a new fresh look and more in-depth insight into online context.
If link building is incorporated into your SEO campaign, Brand Mentions will be immeasurably beneficial. Some of the most organic and authoritative links that will strengthen your backlink portfolio can be found through Brand Mentions.
Brand Mentions has one of the best user interfaces, and the site owner actively takes suggestions from users to constantly improve the user experience. You can set up alerts, select date parameters, and filter what type of mentions you are looking for. Use this tool for reputation management, link building, and keeping up to date on your competitors. If you get creative, you can probably find even more uses for this tool.
Monitoring your incoming traffic is another great way to spot new backlinks to be able to join that conversation (to thank, get to know your promoters, etc.) Finteza is a great way to get alerted of traffic spikes and quickly find your new traffic source:
Find Local Prospects
If you are a local business or a global brand looking to target a specific location, social media monitoring is your friend.
Social listening can help you keep an eye on local events, local (seasonal) trends, local journalists, etc.
Take your time defining your location settings and local hashtags to monitor:
There can be a variety of local hashtags, so you’ll do a lot of searching before deciding which ones seem to have most relevant results for you to set up tracking:
It makes sense to use CRM and lead generation tools to organize those prospects effectively.
Enhance Your Market Research
Social media listening is a never-ending source of market research data allowing you to analyze niche trends, buying behaviors, and browsing journeys.
Awario comes with a market research and analytics feature allowing you to collect and make sense of the data you are monitoring.
According to Awario, 71% of their users admit that valuable market insights acquired from social media improved the results of their marketing efforts. And that data is free! All you need is to collect and make sense of the data.
Social listening is a multi-purpose cross-channel marketing tool helping you to grow your business on many levels. Make sure to include multiple teams (customer support, sales, PR and link building, even your product development team) in your social media listening process for best results. Good luck!
Leave a Reply