E-commerce is gradually ending up being a key player worldwide of customer shopping. This means that parcel shipment volumes are increasing to keep up with online order numbers. Instead of going to a big-box shop or the regional shopping mall, customers are shopping online for everything from tooth brushes to TVs. Physical shopping carts are becoming digital and free shipping and returns are becoming standard.Offering totally free shipping and returns is changing the video game for numerous e-commerce shippers. Without additional fees to purchase online, consumer experience is enhanced. Additionally, e-commerce shoppers often purchase a single product and have it delivered to their doorstep. This indicates more parcel deliveries are transferred as consumers rely on e-commerce platforms to do their daily shopping.According to Pitney Bowes, an international innovation company supplying commerce services that power billions of transactions,”Parcel volume globally grew 17 percent in 2015 to 74.4 billion parcels, up from 63.6 billion in 2016. “This incredible development is putting pressure on companies to stay up to date with an increased number of parcel shipments. By the end of 2018, it’s forecasted that there will be a 20%increase seen in the overall variety of parcels delivered globally.What does this mean for business delivering parcel?E-Commerce companies have devoted a great deal of resources to offer the best client experience possible through digital transformation efforts.
Often, however, last mile logistics are excluded of these digital strategies. To neglect how shipping affects the client’s experience is a mistake. If a product is provided late, to the wrong area, or with an inferior service, the consumer’s experience with a brand name can be tarnished.Integrating shipping into the consumer experience strategy is important for carriers to set themselves up for success providing an increased number of parcels. It can be complicated for businesses of any size to execute a parcel delivery method. Smaller sized companies have actually restricted time to evaluate shipping alternatives and don’t have the flexibility to overspend on parcel costs. Bigger services are provided with the obstacle of handling a complicated selection of parcel deliveries leaving multiple centers with numerous shipping expenses. They are under pressure to reduce expenses all while providing remarkable consumer service.How can e-commerce companies keep up?E- commerce business need to utilize technology to simplify their shipping processes to be able to handle increased parcel deliveries. Here are 3 manner ins which leveraging technology can enhance parcel shipping procedures. – Compare rates– By leveraging a transportation management system, carriers can compare rates side-by-side.
Service types can be assessed too. A
client who does not require a product tomorrow might be a good prospect for a less costly, though slower, parcel shipment choice. By remaining on top of providers ‘different service options, carriers with increased parcel volume
can keep expenses down. With API integrations, a shippers e-commerce website can be directly incorporated with the TMS, permitting clients to pick the shipment option which best fits their requirements. – Get Tracking Information– In the digital age, consumers expect that they will have full visibility to their orders. Shipment tracking and delivery verification are a must. Innovation can provide the level of exposure now expected by clients consumers utilized to tracking from e-commerce giants like Amazon. Consumers can then much better manage their incoming freight, and internal stakeholders constantly have the details they require at their fingertips
to resolve client issues. –Auto-Populate Order Info — More parcels to ship ways more documents, right? Incorrect. With the aid of an order combination between an ERP system and a TMS, order details immediately occupies and is ready for scheduling. This suggests less manual errors, less time invested rekeying order line products and better customers who receive their items as bought. Integrating purchase orders directly from an ERP system
assists in the quick development of shipments and guarantees 100%order accuracy.Online shopping is rapidly ending up being a norm for consumers, but it suggests that merchants have to integrate smart parcel delivery strategies into their user experience plans. With the assistance of innovation, staying up to date with an increased parcel shipment volume is not only attainable but can positively affect the bottom line of e-commerce companies!